Privacy Policy

The data controller responsible for your personal information is:

• Business name: Best Coat Decorating Bristol
• Trading address: Bristol
• Email: hello@bestcoat.co.uk
• Phone: 07554475682

We collect the following information when you use our contact or quote request form, or otherwise contact us:

• Your name
• Your email address
• Your phone number
• Details of the enquiry or job you are requesting a quote for, including any message, property address, or job description you choose to provide
• Technical information such as your IP address, browser type, and device information, collected automatically when you visit the Website

• To respond to your enquiry and provide a quote or estimate for our services
• To contact you about the job or service you have enquired about, by phone, email, or text message
• To carry out and manage any contract we enter into with you
• To keep records of our communications and business dealings, as required for our legitimate business interests and legal obligations
• Where you have given consent, to send you information about our services that we think may be of interest to you

Under UK GDPR, we rely on the following legal bases to process your personal data:

• Contract: where processing is necessary to provide a quote or to perform a contract with you
• Legitimate interests: to respond to enquiries, manage our customer relationships, and operate our business effectively, in a way you would reasonably expect and which does not override your rights
• Consent: where you have specifically agreed to receive marketing communications from us, which you may withdraw at any time
• Legal obligation: where we need to retain records to comply with tax, accounting, or other legal requirements

We do not sell your personal information. We may share your information with:

• Subcontractors or tradespeople we engage to help carry out work you have requested, where relevant to completing the job
• Service providers who support our business operations, such as our website hosting provider, YourTradeSite, email provider, or accounting software, who process data on our behalf under appropriate data processing agreements
• Professional advisers such as our accountant or insurer, where necessary
• Regulatory bodies or authorities, where we are required to do so by law

We do not transfer your personal data outside the UK. If this changes, we will update this policy and ensure appropriate safeguards are in place.

We retain enquiry and customer data for 6 years from the date of our last contact with you, or as required to meet our legal, accounting, or tax obligations, whichever is longer. Enquiries that do not result in a booked job may be deleted sooner, typically within 12 months.

Under UK GDPR, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request erasure of your personal information, in certain circumstances
• Object to or restrict our processing of your information
• Request a copy of your data in a portable format
• Withdraw consent at any time, where consent is our basis for processing

To exercise any of these rights, please contact us at hello@bestcoat.co.uk. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk if you believe your data has been mishandled.

Our Website may use cookies or similar technologies to operate correctly and to understand how visitors use the site. You can control or disable cookies through your browser settings, though this may affect how the Website functions.

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. While we take reasonable steps to protect your data, no method of transmission over the internet is completely secure.

Our Website and services are intended for adults. We do not knowingly collect personal information from children.

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.

If you have any questions about this privacy policy or how we handle your data, please contact us:

• Email: hello@bestcoat.co.uk
• Phone: 07554475682
• Address: Bristol